24/7 Support
MHz’s quality of support continues after delivery
of any system, with the provision of their "24
hour/7 day Telephone Support Helpline" service.
In essence this operates as follows:
- Customers are able to telephone a dedicated number
+44 (0)1353 658909 to contact a Service Engineer,
24 hours a day, 7 days a week.
- During normal UK office hours, the Customer will
be connected with the Service Engineer immediately.
Outside these hours, the Customer will be requested
to leave a message and an Engineer will return the
call, usually within 30 minutes.
- The Service Engineer will have access to all of
the technical information relating to the Project
and the Service History of the System.
- In due course, the Service Engineer will be able
to organise the return, exchange, or repair of any
faulty equipment, as appropriate.
- All equipment manufactured by Megahertz Broadcast
Systems Limited is fully covered for both parts and
labour during the Contracted Warranty Period, on a
return to factory basis where practical. MHz passes
on to the Customer the standard manufacturers Warranty
for all other items of equipment, unless otherwise
stated in the Sales Contract.
- Only equipment and installation services supplied
by Megahertz Broadcast Systems Limited as part of
the original Sales Contract (and any subsequent amendments)
can be covered by this Service Contract).
- This Service is provided "free of charge"
during the Warranty Period stated in the Sales Contract.
After this period it would be the subject of an annual
charge.
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